This Privacy Policy explains what information we collect on our Website, how we use or share this information, and how we protect it.
By using this Website, you signify your acceptance of this Policy. If you do not agree with the terms of this Policy, in whole or in part, please do not use this Website.
Please note that this Policy only applies to information collected on the Website, and not to information obtained through other methods or sources.
1. What Information Do We Collect?
We collect the following types of information:
Contact details and basic information:
Personal information you provide to us, such as your name, username, user ID, address, and email address.
Financial information:
You may be required to provide Happy Soul with information regarding your credit card or another payment method. You represent and warrant that such information is accurate and that you are authorized to use the payment instrument.
Your IP address:
When you browse our store, we automatically receive your computer’s Internet Protocol (IP) address to help us learn about your browser and operating system.
When you provide personal information to create an account, complete a transaction, verify your payment method, place an order, arrange for delivery, or return a purchase, we imply that you consent to our collection and use of such data for that specific purpose only.
If we request your information for a secondary purpose, such as marketing, we will either ask for your explicit consent or give you the opportunity to decline.
2. How Do We Use Your Information?
We use your information for the following purposes, based on our legitimate business interests, to perform a contract with you, with your consent, and/or to comply with legal obligations:
• To enable you to access and use the Happy Soul Store
• To manage orders and customer accounts
• To process payments
• To send service messages, updates, security alerts, and account notifications
• To provide reporting and analytics
• To offer customer support
• For marketing purposes (with your consent)
3. How Is Your Information Shared?
We do not share your personal information with any parties other than trusted third-party providers who help us operate our website, conduct our business, or provide services to you—provided that those parties agree to keep your information confidential.
We may also disclose your information when required to comply with the law, enforce our website policies, or protect our rights, property, or safety.
4. Third-Party Services
Generally, third-party service providers used by us will only collect, use, and disclose your information to the extent necessary to perform their services for us.
However, certain providers—such as payment gateways and other payment processors—have their own privacy policies regarding the information we are required to provide for your transactions.
We encourage you to read their policies carefully to understand how your personal information will be handled.
If these providers are located in another jurisdiction, your information may be subject to the laws of that jurisdiction.
For example, if you are located in Canada and your payment is processed in the United States, your information may be disclosed under U.S. laws such as the Patriot Act.
Once you leave our website or are redirected to a third-party site or application, you are no longer governed by this Privacy Policy or our Terms of Service.
We are not responsible for the privacy practices of other websites and encourage you to read their privacy statements.
5. How Do We Protect Your Information?
To protect your personal information, we take reasonable precautions and follow industry best practices to ensure it is not lost, misused, accessed, disclosed, altered, or destroyed.
If you provide credit card information, it is encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption.
Although no method of transmission or storage is 100% secure, we comply with PCI-DSS standards and other accepted security protocols.
At Happy Soul, we never share customer data with third parties. We use the information you provide only for specific purposes—such as responding to requests, customizing your shopping experience, improving our services, and communicating with you.
6. Where Do We Store Your Data?
The information we collect is processed at our offices and by third-party data processing facilities as mentioned above.
By submitting your personal information, you consent to this transfer, storage, or processing.
We take steps to ensure your privacy rights are protected in accordance with this Policy.
7. How Long Do We Store Your Data?
We will retain your information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Once your account is terminated, we will delete your personal data from our active databases.
8. How Do We Use Cookies?
We use cookies to store data in your browser. Cookies help us recognize your previous visits, improve functionality, and analyze visitor behavior.
You can disable cookies in your browser settings, but doing so may affect the proper functioning of the Website.
Third-party advertisers (if any) may also place their own cookies, which are governed by their privacy policies—not ours.
Please note: This Website is not intended for individuals under the age of 18.
9. How Can You Manage or Delete Your Information?
You can review, update, or delete your account information at any time by logging into your account or contacting us using the information provided below.
When you request account deletion, we will remove or deactivate your information from our active systems, except as required to prevent fraud, resolve issues, assist with investigations, or comply with legal obligations.
10. Updates to This Policy
We reserve the right to modify this Privacy Policy at any time.
Changes and clarifications take effect immediately upon posting on the Website.
By continuing to use the Website after updates are posted, you agree to the revised Policy.
If you do not agree, please stop using the Website.
11. Contact Us
If you have any questions or feedback regarding this Privacy Policy, please contact us via email or live chat (24/7).